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Page Plus Cellular - PagePlus is holding my $500 iPhone hostage for $30 dispute
Page Plus Cellular - PagePlus is holding my $500 iPhone hostage for $30 dispute
Update by user Oct 26, 2020

I have been fighting this for a month now with no results. I just looked at my bank account online, Page Plus has processed the auto-renewal, but not even restored the service! The thieves have now gotten me for $128.48, for a half months service, prevented me from...

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ID
#2231972 Review #2231972 is a subjective opinion of poster.
Service
Page Plus Cellular Phone Plan
Pros
  • Affordable reliable phone service
Cons
  • Dishonest fraudulent company
  • Terrible customer service - offshore bad relay contact
Loss
$625
Preferred solution
Release my phone and number so i can port out

My phone was turned off and I was asking for a little help do to my unemployment and unable to pay my bill for this month and I have been with them for 10 years and that I only needed one month of ser

Well they basically said their was nothing they could do about that and thats it so I just have to figure out something on my own.
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ID
#2424499 Review #2424499 is a subjective opinion of poster.
Location
Jackson, Mississippi
New Reviewer

Pissed off

Paid $62.32 to get service and after I paid that they said the phone wouldn't work with them after they set it up. Of course the so called customer service is in India and they lied and said they would refund the money but never did. I WOULD NOT RECOMMEND these people to anyone. I don't know what else to do about a refund it looks like I just lost it. DON'T USE page plus you will regret it soon or later mostly sooner

User's recommendation: DON'T USE THEM! RIP OFFS.

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ID
#2346281 Review #2346281 is a subjective opinion of poster.
Cons
  • All
Loss
$62
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Page Plus Cellular - They keep lying to me about replacing my phone
Update by user Dec 17, 2020

I finally received a new phone which is an LG Premier Pro LTE. However, as of yesterday, it has started doing the same exact thing as the phone it replaced more than 3 months after I first complained to the company.

It won't ring when I have calls coming in. It was but...

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ID
#2268735 Review #2268735 is a subjective opinion of poster.
Service
Page Plus Cellular Customer Care
Pros
  • Cheap access to verizon wireless network
  • Affordable reliable phone service
Cons
  • Customer care
  • Cell phones
  • Return policy
Loss
$65
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Theft by CONVERSION

This company has unlawfully stollen from me and now I am without service during the scariest time of my life. I have COVID-19. I can not get anyone to even call me back! I do not recommend d ANYONE using this cellular service. I myself will be taking out a warrant and pressing charges! As soon as I am able to do so. Kimberly Johns Questions ? Call me at 478-249-****

User's recommendation: DO NOT USE THIS CELLULAR COMPANY.

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ID
#2045387 Review #2045387 is a subjective opinion of poster.
Service
Page Plus Cellular Mobile Phone Service
Pros
  • Verizon network
  • Prices
  • Cheap access to verizon wireless network
Cons
  • Customer service
  • Phone service
  • Dishonest fraudulent company
Loss
$200
Preferred solution
Full refund

I could not get my phone activated

I purchased a new iPhone xr for my wife she wanted the old number from boost mobile which was not a problem however the only customer service people available were working from home and couldn't accept money and by the time I got transferred 27 times I had been on the phone for almost 2 days with no results what a way to do business. However your employees were nice and helpful but couldn't do their job because of management or lack of

User's recommendation: stay with the company you're with.

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ID
#1901913 Review #1901913 is a subjective opinion of poster.
Location
Amarillo, Texas

No refund for $142.26

Page Plus Cellular - No refund for $142.26
IPhone6s that I've got there not connecting to Bluetooth. Order ID 2531**** for $142.26 on Monday 03/16/20 8.33pm (mountain time) was text to me.Cost of the phone and completely useless starting kit. Ask for refund and been told that there is no order number. Was informed that order number they text me doesn't work. Woman was very rude and told that there she is a manager when I ask to speak with one. Date of speaking 03/20/20 9.50pm (mountain time).When I continue insist to speak with her manager she said " Hold" and hung up on me.

User's recommendation: Don't waist your money there.Rude customer service representative and bad products.

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ID
#1832198 Review #1832198 is a subjective opinion of poster.
New Reviewer
I GOT A TEXT FROM PAGEPLUS SAYING IF I WANTED TO CONTINUE SERVICE WITH THEM I NEEDED A NEW PHONE , IT DIDNT SAY WHY OR WHAT KIND OF NEW PHONE I NEEDED , 4 DAYS LATER MY PHONE DIDNT WORK AT ALL EXCEPT FOR TEXT MESSAGES , I FOUND OUT THROUGH MY OWN DIGGING THAT I NEEDED...
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ID
#1772631 Review #1772631 is a subjective opinion of poster.
Service
Page Plus Cellular Cell Phone Activation
Reason of review
Poor customer service
Loss
$500
Preferred solution
5 MINUTES ALONE
New Reviewer

How hard is it for them to send me a SIM card?

On the phone with the rep, upgrading my cell phone but staying on the same plan sounded easy. First, I ordered a SIM chip from them. Within a day I had an email from them that it had shipped, along with a UPS tracking number. After over a week, I contacted UPS, who said the tracking number was invalid. I called Page Plus customer service, and was told that the item had been delivered. It obviously hadn't, and I had no way of following up with UPS since the tracking number was invalid, so after over an hour of being on hold and being told by two of their reps that the item had been delivered, I just ordered a new one. Yesterday Page Plus sent an email to let me know it had shipped, and to provide a tracking number. I tried to track it on the UPS site just now. UPS doesn't recognize the tracking number. I'll be changing carriers.
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ID
#1561764 Review #1561764 is a subjective opinion of poster.
Cons
  • Invalid ups tracking numbers
  • Not receiving sim card
Reason of review
Problem with delivery
Loss
$2
Preferred solution
Deliver product or service ordered

Old number

im trying to access with my yahoo account and i couldn't i need help to access my account wit my old number
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ID
#1534310 Review #1534310 is a subjective opinion of poster.
Location
Little Rock, Arkansas
Service
Page Plus Cellular Customer Care
New Reviewer

Worst ever!!!

Ive had so many issues with services...i call to fix and address i dont get im sorry? Nooo compassion at all ever i get nothing but an attitude and told there's a glitch in system. These middle eastern *** need not be near a customer service job ever!! I will switch to another phone company pay ××× amt of $$ to avoid this again anytime.
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ID
#1511137 Review #1511137 is a subjective opinion of poster.

Justin is THE BOMB!

I’m probably an enigma in that I don’t “enjoy” getting a new cell phone! Justin made this process bearable for me and went “over and above” in every aspect of the purchase and transfer. He is smart, honest, tenacious and personable! In my opinion, he IS Page Plus and I’m not sure the business would survive without him. Certainly, it would not for me! Kudos to you, Justin!
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ID
#1507419 Review #1507419 is a subjective opinion of poster.
New Reviewer

Customer service and holding phones hostage

i paid retail for my iphone not a contract nor discounted price but advertized price found out its locked to them and i cant get it unlocked federal goverment went after and won a suit with parent company have tried and tried talked to everybody in customer service whom most dont speak nor understand english. I simply want the phone unlocked so i can put sim from other phone in it and this sim in the other phone neither company will loose any money the 6plus is bigger than the se and with my eyes i need the larger screen now and the se to run a hotspot on a different carrier yes both are compatable because both on verision towers just the unlimited data on page plus does not allow hot spot so in effect its limited even though they claim its unlimited and just throttled back to nothing hope some lawyer goes after them in a class action suit been with pageplus for over 5 years but thats going away now looseing 3 phones in my house because of something stupid
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ID
#1472843 Review #1472843 is a subjective opinion of poster.
Location
Houston, Texas
Service
Page Plus Cellular Customer Care
Reason of review
holding my phone hostage
Loss
$200
New Reviewer

Lost phone

Phone is lost need new one need my phone number callmeat 216376**** Luis Burgos
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ID
#1469298 Review #1469298 is a subjective opinion of poster.
Location
Akron, Ohio
New Reviewer

My service plan did not get added to my account

I went and bought a service plan and it had noy been credited to my account so plz either refund or put the funds onto my account asap
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ID
#1446102 Review #1446102 is a subjective opinion of poster.
Service
Page Plus Cellular Phone Plan
Reason of review
Order processing issue

Customer Service and supervisors

Worst customer service I ever... Ive been on the phone with 4 different reps and now a supervisor I really think he was lying but they all gave me a run around and all wrong information this has been going on since 1045am it’s now 12
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ID
#1439792 Review #1439792 is a subjective opinion of poster.
Location
Montgomery, Alabama
Service
Page Plus Cellular Customer Care

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